[Pytanie] Kontakt z EA support

[SzukamBotq]

Chciałbym wam pokazać interesującą rozmowę z panem w ea u którego ubiegałem się o refundacje BF :

Status: Disconnected

Randall: Hi, my name is Randall. How may I help you?

[email protected]: i.I am playing Battlefield Heroes.

I ask for the return battlefunds for a few things(time left unlimited).

I doesn't want money. I wants battlefunds.

Email: [email protected]

Randall: I am sorry, But it is not possible to refund the battlefunds or item purchased

[email protected]: My friend got a refund for itemki

[email protected]: items

Randall: I want you to get a quick resolution and for that I’m going to escalate this issue to the senior level. Level 2 executives are well equipped to handle such issues. Can you please stay online while I transfer your chat to the senior support for the further assistance on this issue?

[email protected]: Yes thanks

Randall has disconnected.

Andrew M.: Hi, my name is Andrew M.. How may I help you?

[email protected]: Hi.I am playing Battlefield Heroes. I ask for the return battlefunds for a few things(time left unlimited). I doesn't want money. I wants battlefunds. Email: [email protected] hero nick : Wedross

Andrew M.: Please give me a moment while I review the Chat Log so that I can understand exactly what the issue you are having is today and the troubleshooting steps that have already been done. Your time is very valuable to me and I do not want to waste it by doing troubleshooting steps we have already followed through with.

 

Please take note of the following Chat ID: 1029231. This will be very important if you happen to get disconnected anytime during this chat or need to refer back to this same issue. You can always get back in contact with Live Chat and give the next Agent your ID so you do not need to re-explain anything.

[email protected]: Ok yes

Andrew M.: Alright, so you are requesting a refund for ingame purchases in BFH correct?

[email protected]: i want battlefounds

Andrew M.: Well, I do apologize, but per our terms of service, micro transactions are non refundable.

[email protected]: and therefore does not regain battlefounds?

Andrew M.: Therefore I will be unable to refund them

[email protected]: Nothing can be done? My friend got a couple of times a phrase

Andrew M.: That may be the case, but we only refund Battlefunds in very extreme cases.

[email protected]: extreme does this mean?

Andrew M.: Very rare cases.

[email protected]: It's for something I can not I get a refund?

Andrew M.: Why are you requesting a refund?

[email protected]: I do not mistakenly bought stuff and I'm not pleased with them

Andrew M.: I do apologize, but that is not going to be able to be done.

[email protected]: Well then I see that you can not and others who took care of my colleague if you are not able to thank

Andrew M.: Not a problem, and thank you for contacting Electronic Arts and for chatting with me and I was glad I was able to help you. You should be getting a survey in your e-mail for our chat and if you could fill that out it would be great. I will also be sending you an e-mail with the chat log in it. When you are ready, you can go ahead and press the disconnect button to exit the chat. Have a great day!

[email protected]: Thank you for your help which I have not received what is the justice that others can get and I do not

Andrew M. has disconnected.

 

Prosze popatrzcie

[Pro kiki Junior]

Popatrzałem i co?

Może twój kolega trafił na jakiegoś "świeżego" kolesia?

Nie puacz tak.

Przemyśl na drugi raz co kupujesz.

[Keniger]

O co dokładnie chodzi ?

O to że nie dostałeś bf za sms'a ?

 

@@@@DOWN

Umiem czytać, a zapytałeś się czy znam dobrze angielski ?

 

@@@@2xDown

Nie oddadzą ci bfów za itemki, nie ma szans.

[Pro kiki Junior]

@up

Nie potrafisz czytać?

Kupił itemka i chce zwrot kasy za to.

[SzukamBotq]

Chciałem zwrot BF ale pan był tak kompetentny że widać co pisał ....

A to że kolega itp to wciskałem kit .

[Mlekoserwis]

Były przypadki, że refundowali, aczkolwiek teraz nie liczyłbym na to. Bo każdy by sobie robił super postać a jakby się ubranka znudziły to req o oddanie kasy za itemki i do store po nowe ciuchy. EA chce zarobić jak najwięcej i nie są tacy głupi :P

[SzukamBotq]

Jak myślicie jest sens próbować już dwa razy zmarnowałem 2.5h ...