Witam, Pisałem wczoraj e-mail do Joymax i dzisiaj mi odpisali mi lecz nie wszystko z tego rozumiem a ze słownika elektrycznego nie mogę się doczytać. Proszę kogoś kto zna dobrze Ang żeby przetłumaczył.
Mój E-mail:
Hi, I'm Patrick, I am living in Poland and I am playing Silkroad Online.I am writing here because Silkroad Online is free game, but I can't log into the game... Few days ago i was trying to log in in all night.. Im seding this email to You Joymax with request about ban 50% or more Gold Bots..Did You saw what is going on on all servers? Silkroad will be better game, always easy or populated servers.. its a SKY!! but now its a hell.. I need to wait 2-3h to log into the server(Titan)..So It think over my words and it think as players be for it it thankfully that You banned all Gold farm. I salute Patrick
Jm Email:
Reply from Silkroad Online
Jan 11, 2010 07:16:16 AM [silkroad Online Standard Time]
Hello, This is Silkroad Online.
Your question has been answered as below.
Dear Valued Customer,
Greetings from Joymax Customer Support Team!
We have received your e-mail regarding server traffic and we apologize for the inconvenience it might have caused you.
We know how much this game means to you and we appreciate the support that you have been giving us. As you may know, we have millions of users online that's why we have created 39 different servers so users worldwide can have a chance to play the game. We suggest that you follow the global time found in the official website. Once you have log into the game you can visit our in-game Item mall and check out our Premium Services were users can have a special bonus a preferred game time access that users can log into the game during server traffic hours.
Regarding your concern with third party program users, rest assured that we are doing our best in penalizing offenders of our Operations Policy.
We hope that you will stay with us and continue to play Silkroad Online and rest assured that we will do our best for the improvement of the game.
We hope this suffices your inquiry. Thank you and have a nice day~